HR and Recruitment FAQs for Sydney Employers
Straight answers to the questions Sydney employers ask most about recruitment fees, HR support, employee relations, awards and psychosocial safety.
Common questions
HR and recruitment FAQs for Sydney employers
Straight answers about permanent recruitment, fees, HR support, employee relations, awards and psychosocial safety. No prices published on this page.
What does MTS Talent do?
MTS Talent is a Sydney HR consultancy and permanent recruitment agency for growing businesses. We help with permanent recruitment (including volume hiring scoped as a project), retained or ad hoc HR support, employee relations and IR advice, award compliance, and Training and Development. We do not supply temp, contract or labour-hire staff. Every engagement is delivered or reviewed by Ian Lilley FCPHR.
How much are your recruitment fees?
Fees are agreed in writing before we start the search, so there are no surprises. There is no placement, no fee, and every permanent placement comes with a 12-week replacement guarantee. We do not publish fee amounts on the website — book a free discovery call and Ian will give you a clear quote for your role or project.
Who will I actually work with?
You will work with Ian Lilley, a former HR Director and Fellow of the Australian HR Institute (FCPHR) with 25 years in HR and 15+ years in senior roles, much of it across multi-site industrial, manufacturing and supply chain operations. There are no juniors, call centres or hand-offs.
What kinds of businesses do you help?
Growing businesses with 10 to 200 people, especially where awards, shifts and multiple sites make people issues harder. That includes warehousing, manufacturing, logistics, hospitality, trades and care.
Do you do temp or contract recruitment?
No. MTS Talent focuses on permanent recruitment only. We do not place temporary, contract or labour-hire staff. If you need permanent hires — one role or a volume hiring project for a new shift, site or seasonal peak — we can help.
How does volume hiring work?
Volume hiring is scoped and quoted as a whole project (for example a new shift, site opening or seasonal peak), not priced per role on the website. After a free discovery call, Ian agrees the scope, timeline and fee in writing before work starts.
Can you help with award compliance and employee relations issues?
Yes. We review award classifications, payroll practice, contracts and records, and support you through grievances, investigations, performance issues and difficult conversations so they are handled early and fairly.
Do you deliver workplace training for teams and managers?
Yes. We deliver practical Training and Development for frontline teams and managers — toolbox talks, leadership, code of conduct, policies and sexual harassment — on site or online. We help you put workable controls in place.
Do I need to sign up to a monthly retainer?
No. Choose retained HR support, a Small Business Bank of Hours for teams under 15 with no retainer, or ad hoc help on a live issue with no monthly commitment.
How do I get started?
Book a free discovery call at calendly.com/ian-mtstalent/recruitment-discovery-call. Most clients start with a Business Health Check, which finds the people risks before they find you.
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