HR, Recruitment, ER and Training Services in Sydney
MTS Talent provides senior HR, recruitment, employee relations and training support for growing Sydney businesses with 10 to 200 staff. Every engagement is delivered or reviewed by Ian Lilley FCPHR. Pick one service or combine them.
Our services
Senior people support, one point of contact
Pick one service or combine them. Every engagement is delivered or reviewed by Ian, so you get the same senior advice whether it is a new hire, a grievance or a people issue that needs clear direction.
Permanent hires and volume hiring
Recruitment
Permanent recruitment for blue-collar and award-heavy roles, led by a former HR Director, plus volume hiring projects for a new shift, site or seasonal peak. No placement, no fee, and a 12-week replacement guarantee.
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Obligations, policies and records
Risk and Compliance
Gaps in contracts, policies, processes or record-keeping create unnecessary risk as you grow. We help you stay clear on your obligations and put practical systems in place.
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Conflict, grievances and award questions
Employee Relations and Awards
We help you handle grievances, complaints, investigations and award questions early and fairly, reducing the risk of escalation.
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Coaching and managing performance
Performance Management
Performance issues rarely stay contained. We help managers handle performance conversations with clarity and confidence, so issues are addressed early and fairly.
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Growth, change and key roles
Succession Planning
We help you identify critical roles and key person risks, and put practical succession and handover plans in place.
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Toolboxes, leadership and policies
Training and Development
Practical training for frontline teams and managers — toolbox talks, leadership, code of conduct, policies and sexual harassment — linked to real business needs, on site or online.
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Identifying and managing hazards
Psychosocial Risks
Psychosocial hazards are now a clear workplace obligation. We help you identify these risks early and put practical controls in place as part of everyday operations.
Find out moreNot sure which you need?
Talk it through with Ian
Most people issues touch more than one area. Tell Ian what is going on and he will point you to the right place to start.
Book a free discovery callNot sure where to start?
Start with a Business Health Check
Find the people risks before they find you. For most clients, this is where we start. You get a clear view of where you stand and what to fix first, before committing to anything else.
Business Health Check
A practical look at the areas where growing businesses most often carry hidden risk:
- Award, classification and payroll practice
- Contracts, onboarding and work-rights records
- Policies, grievances and psychosocial risk
- A People-Risk Snapshot and a 90-day priority list
- A working session with your leadership team
Industries we work with
Built for award-heavy, multi-site workplaces
Growing businesses with 10 to 200 people, especially where awards, shifts and multiple sites make people issues harder.
Warehousing and distribution
Multi-site teams, shift rosters and award questions that need clear answers.
Manufacturing and production
Shift work, safety-critical roles and supervisors who need practical support.
Trades
Technicians, maintenance teams and apprentices, with the award and WHS questions that come with them.
Logistics and transport
Drivers, depots and dispatch teams spread across sites and shifts.
Hospitality
Rosters, penalty rates and busy frontline teams across venues.
Aged care and disability care
Care teams where rosters, award compliance and psychosocial risk all matter.
How we work together
Ongoing support or a one-off fix
Choose the way of working that suits your business. Whichever you pick, you get the same level of advice every time.
Senior HR in your corner every month, so issues get caught early, not at crisis point.
Senior HR on tap. No retainer and no full-time hire.
A live issue just landed? Experienced help today, with no monthly commitment.
A volume hiring project, an award review or a training program, scoped and run as one project.
Every option is scoped to your business and agreed upfront after a free discovery call.
Free discovery call
A free 15-minute call with Ian about what is going on and what you need.
Scope agreed in writing
What we will do, how and by when, confirmed before we start.
Delivered or reviewed by Ian
Ian does the work or reviews it personally, every time.
Support when you need it
Stay on a retainer or bank of hours, or come back when the next issue lands.
Why MTS Talent
Senior HR advice from a former HR Director
Most of our clients have an accidental HR manager: the owner, the operations manager or the finance lead. You get the experience of someone who has run HR in multi-site industrial operations, without hiring a full-time HR manager.
- Practical, solution focused. What actually works in real businesses, not idealised theory.
- Risk-aware, not risk-obsessed. Compliance and psychosocial risk managed without unnecessary complexity.
- Clear and direct. Honest advice and recommendations you can act on straight away.
- Support, not just documents. Available when issues come up, not only when policies need writing.
Ian has led restructures, investigations, award audits and hard conversations.
No juniors, no call centre, no hand-offs, just plain advice you can act on.
We provide HR and IR advice, not legal advice. If a matter needs a lawyer, we will tell you early.
Who you work with
Ian Lilley FCPHR
Founder and Principal Consultant. Former HR Director with 25 years in HR, including 15+ years in senior roles, much of it across multi-site industrial, manufacturing and supply chain operations. Fellow of the Australian HR Institute (AHRI).
Knows the floor
Years running HR on multi-site industrial operations.
Plain advice
Honest recommendations you can act on straight away.
Compliance covered
Awards, contracts and policies handled properly.
Servicing Sydney
Sydney and NSW employers, on site or online.
Free discovery call
Talk it through on a free 15-minute call
No obligation, just a straight conversation. Ian can help you work through questions like these.
Common questions
Questions about our services
Where should we start?
Most clients start with a Business Health Check, which finds the people risks before they find you. If you are not sure, book a free discovery call and Ian will point you in the right direction.
We have no HR manager. Is this for us?
Yes. Most clients are businesses where the owner, operations manager or finance lead has become the accidental HR manager.
Do I need a monthly retainer?
No. Choose retained HR support, a Small Business Bank of Hours for teams under 15, or ad hoc help with no monthly commitment.
Can I combine services?
Yes. Pick one service or combine them, for example recruitment with contracts and onboarding, or a Business Health Check followed by ongoing support.
Do you provide temp or contract staff?
No. We recruit for permanent roles only, including volume hiring projects when you need several permanent hires at once.
Can you run training at our site?
Yes. Toolbox talks, leadership, code of conduct, policies and sexual harassment training is built for frontline teams and managers, and can be run at your site around your shifts, or online.
Do you give legal advice?
No. We provide HR and IR advice, not legal advice. If a matter needs a lawyer, we will tell you early.
Related: Recruitment | HR Consulting | Employee Relations and Awards | Training and Development | FAQ
Ready to take the people pressure off your plate?
Book a free discovery call with Ian. No obligation, just a straight conversation about what's right for your business.
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